Client Engagement Terms

LYNR is engaged for a defined outcome, not for headcount. Each engagement has a written scope covering the problem, deliverables, timing, assumptions and fee. Work outside that scope is agreed in writing before it starts.

Indicative prices and timings published on this website are starting points. The engagement scope is the binding statement of what will be delivered.

Work is delivered by LYNR using senior operators and, where a workstream needs specialist capability, approved Lynr Network partner organisations. LYNR selects who is deployed, remains accountable for the scope, quality standard and handback, and may substitute personnel of equivalent standing.

Nothing in an engagement creates an employment, agency or partnership relationship between the client and any individual operator or partner organisation.

• Provide a named decision-maker with authority to unblock the work.
• Provide timely access to the people, systems, data and context the scope depends on.
• Give accurate information; LYNR's findings and recommendations rely on what the client provides.
• Meet agreed review and sign-off points; delay in client inputs shifts delivery dates.

Each party keeps the other's non-public information confidential and uses it only for the engagement. LYNR applies equivalent confidentiality obligations to the operators and partner organisations it deploys. LYNR may describe the type of problem solved in anonymous terms, but will not name a client or disclose client information without written permission.

• Deliverables created specifically for the client transfer to the client on payment in full, so the client owns the operating spine it paid for.
• LYNR retains ownership of its pre-existing methods, templates, frameworks and tooling, and grants the client a perpetual, non-exclusive licence to use them as embedded in the deliverables.
• Client materials remain the client's property.
• LYNR does not deliver client work product that knowingly infringes third-party rights, and discloses any material third-party or open-source component before handback.

Where LYNR processes personal data on the client's behalf, it does so as processor on the client's documented instructions under a data processing agreement, with appropriate security, sub-processor transparency and deletion or return at the end of the engagement. Where LYNR processes contact and relationship data for its own business purposes, it acts as controller under the Privacy Notice.

Access to senior operators and partner organisations is a substantial part of what LYNR provides. For twelve months after the end of an engagement, the client will not directly or indirectly engage, hire or contract with an individual operator or partner organisation introduced by LYNR for the same or substantially similar work, other than through LYNR, without LYNR's prior written agreement.

This does not restrict a relationship the client can show already existed before the introduction, and LYNR will consider a reasonable release fee where a client wants to take a relationship in-house.

• Fees, milestones and payment terms are set in the engagement scope and are exclusive of VAT.
• Invoices are payable within the agreed period; LYNR may suspend work on materially overdue invoices after notice.
• Pre-agreed expenses are recharged at cost.
• Fees already earned for work performed remain payable if an engagement is cancelled or paused.

LYNR warrants that it will perform the engagement with reasonable skill and care, using suitably experienced people. LYNR does not warrant a specific commercial result: revenue outcomes depend on the client's execution, market and decisions after handback.

Neither party excludes liability for death or personal injury caused by negligence, fraud, or anything else that cannot lawfully be excluded. Otherwise neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or anticipated savings, and each party's total liability is limited to the fees paid or payable for the engagement giving rise to the claim.

Either party may end an engagement on written notice as set out in the scope, or immediately for material breach that is not remedied. On termination LYNR hands over completed work and the client pays for work performed. Clauses on confidentiality, intellectual property, data protection, non-circumvention and liability survive.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction. Questions can be sent to legal@getlynr.com.