Client Engagement Terms

• Signal — evidence-led diagnosis for one defined revenue/GTM workstream where root cause, evidence, priority or scope is genuinely uncertain.
• Sprint — a fixed-scope build against a written Workstream Mandate and Definition of Done, with implementation, acceptance, documentation and handback.
• Embed — reserved senior execution capacity for a defined remit and period where the work is known but priorities will evolve. Embed is capacity-led rather than a fixed-output Sprint.
• Orbit — optional senior QA, governance and adoption oversight after a Sprint or Embed. It is not day-to-day outsourced operation.

Website pages, proposals and public pricing help a buyer understand LYNR before contracting, but they are not themselves a client SOW. Each engagement must identify the client legal entity, scope or remit, dates/term, fee or day rate, payment schedule, dependencies, data/security requirements, delivery team and any client-specific deviations.

Where documents conflict, the hierarchy stated in the signed agreement applies. A purchase order, procurement portal, policy link or email footer does not silently amend a signed LYNR agreement unless LYNR expressly agrees the change in writing.

LYNR publishes pricing so the buyer can understand the commercial model before a sales process. Final client pricing is confirmed in writing before work starts. There are no hidden LYNR fees.

• Signal — from £4,500 for the standard 5-working-day focused scope covering one defined workstream.
• Focused Sprints — from £22,500; core mid-market Sprints commonly £30,000–£45,000; complex/multi-workstream programmes typically £60,000+.
• Embed 3 days/week — £700/day, £8,400 per four-week block for 12 reserved days.
• Embed 4 days/week — £675/day, £10,800 per four-week block for 16 reserved days.
• Embed 5 days/week — £650/day, £13,000 per four-week block for 20 reserved days.
• Orbit — from £7,500/month, normally with a three-month minimum.

The published Embed rates are Standard qualifying rates for longer-term engagements with predictable reserved capacity and a standard senior-operator requirement. The rate can be higher where an assignment requires materially greater seniority, specialist expertise, technical depth, unusual governance, additional security/procurement load, multi-region responsibility, compressed delivery, significant on-site travel or an operator whose market cost cannot support the Standard rate. Any higher day rate and four-week fee are stated before signature.

VAT and legally applicable taxes plus pre-approved travel, accommodation, licences, specialist data and third-party costs are additional where applicable and are shown separately. LYNR does not advertise a low rate and recover margin through undisclosed charges.

If a qualifying Sprint is contracted within 30 calendar days of Signal delivery, £2,000 of the Signal fee is credited once against LYNR professional fees for that Sprint. It has no cash value, is non-transferable and does not automatically apply to Embed, Orbit, VAT, approved third-party costs or expenses. Any exception must be written into the signed engagement.

• The normal Standard Embed initial term is 12 weeks unless the SOW states otherwise.
• Capacity is priced in four-week blocks. The first block is normally invoiced on signature and payable before mobilisation/operator start; following blocks are invoiced in advance.
• The SOW states the reserved days/week, reserved days/four-week block, normal working pattern, quoted day rate and four-week fee.
• Where LYNR makes reserved capacity available and the Client chooses not to use it, unused days do not automatically roll over, create a cash credit or generate a refund unless the SOW expressly says otherwise.
• If LYNR cannot provide an agreed reserved day for reasons within LYNR's reasonable control, LYNR will normally offer a replacement day; where rescheduling is not reasonably practical, the signed terms provide for a pro-rata credit/refund based on the agreed day rate.
• Additional days require written approval before work and are charged at the signed SOW rate unless another rate is agreed in writing.
• After the initial term, Embed normally continues in four-week blocks with 30 days' written notice unless the SOW states another renewal/notice model.

For a Sprint, LYNR and the Client agree the bounded outcome, boundary/exclusions, decision envelope, acceptance criteria/Definition of Done and named receiving owner before build. Material new scope requires written change control.

For Embed, priorities may move inside the written remit. A material new function, region, system, responsibility, security profile or specialist requirement is not automatically included and requires written change control or a replacement SOW. Embed is not an unlimited task queue.

LYNR uses senior operators and, where useful, approved Lynr Network specialists/partner organisations. There is no hidden junior substitution.

The SOW states whether the Client is buying a specifically named person or an agreed capability profile. Where a capability profile is bought, LYNR may propose an equivalently qualified replacement where reasonably necessary, subject to client security/onboarding and any applicable legal/status requirements. Where a named individual is a material condition of purchase, the SOW states that expressly.

The words “Embed”, “consultant”, “contractor”, “SOW” or “managed service” do not by themselves determine employment, worker, agency, employment-business or tax status. The actual contract chain and working practices matter.

An Embed may be a LYNR-owned workstream where LYNR retains meaningful responsibility for method, sequencing, quality and delivery, or it may involve materially client-directed interim capacity. The signed SOW records the real operating model. Where off-payroll/IR35, employment-agency/employment-business, PAYE/umbrella/PSC, Agency Workers Regulations, right-to-work or similar rules are relevant, the parties must complete the process required by applicable law and cooperate with valid status determinations and information requests.

No public website wording transfers a statutory responsibility from the party on whom the law places it, and no party should operate the engagement in a way that knowingly contradicts the written or legally required status process.

• Provide a named sponsor/operational owner with enough authority to unblock the work.
• Provide timely access to the people, systems, data, security onboarding and context the written engagement depends on.
• Give materially accurate information and make required decisions within agreed timescales.
• Use the agreed change-control process rather than silently expanding scope or remit.
• Where the working model makes status/tax/worker obligations relevant, provide accurate organisational/status information and complete the responsibilities applicable to the Client.

Each party protects the other's non-public information and uses it only for the engagement. LYNR applies appropriate confidentiality obligations to operators/partners it deploys.

Where LYNR acts as processor for Client personal data, the parties put an appropriate DPA/data-processing schedule in place before restricted processing. The SOW/DPA states material data roles, security/access requirements, subprocessors — including specialist technical delivery providers where relevant — permitted processing locations and end-of-engagement return/deletion requirements.

Access should be least-privilege and removed or transitioned when no longer required. A client should not send credentials or regulated/special-category data unless the agreed scope and security process require it. Incident, security, confidentiality and access obligations for LYNR and any approved specialist technical delivery participants are set out in the signed paper.

Client-specific deliverables transfer/licence as stated in the signed agreement and, where the standard LYNR model applies, transfer on payment in full. LYNR retains pre-existing methods, templates, frameworks, know-how and tooling, granting the Client the rights needed to use them as embedded in the paid deliverables.

For Sprints, handback is part of delivery. For Embed, the operator maintains appropriate working documentation and participates in the agreed transition at exit. Third-party/open-source/provider materials and licences that materially affect Client use are identified where required by the written engagement.

Network/operator introductions can have commercial value, but any non-solicitation, non-circumvention, direct-hire, transfer or conversion restriction applies only where it is expressly stated in the signed agreement and only to the extent lawful and enforceable.

If LYNR is acting as an employment business or another regulated intermediary for a particular assignment, any transfer fee or extended-hire mechanism is subject to the applicable statutory rules, including the Conduct of Employment Agencies and Employment Businesses Regulations where they apply. Website wording does not create a fee right that the law does not permit.

Termination rights and financial consequences are stated in the signed engagement. Signal/Sprint milestone work, reserved Embed capacity and Orbit governance have different economics and should not be treated as interchangeable cancellation models.

For Embed, the initial term reserves capacity; any convenience-termination right must state how already-reserved capacity and non-cancellable operator commitments are treated. After termination/expiry, the parties cooperate on reasonable access removal, data handling and handover required by the signed agreement.

AI & Automation is scoped and priced separately from standard Signal, Sprint, Embed and Orbit pricing unless a signed agreement expressly combines them. The signed SOW or order identifies the workflow, functionality, implementation, service term, support, expected volume or usage assumptions, integrations, Client dependencies, hosting/security/data requirements, acceptance criteria, any managed-service elements and applicable platform or usage charges.

• LYNR may use approved specialist delivery partners, subcontractors and technology providers for technical delivery. Contractual and data-processing disclosures are made where legally or contractually required.
• Third-party platforms and services remain subject to their own availability, technical constraints, rate limits, licensing and terms. Material provider price or term changes, or Client usage or volume changes, may trigger change control or revised charges where the signed agreement allows.
• AI outputs can be probabilistic and are not guaranteed error-free. Human review or approval is required where stated in the workflow or SOW, particularly for pricing, contracts, customer commitments, legal or compliance interpretation and other consequential decisions.
• The Client must provide lawful, accurate and suitably authorised data and access and must not bypass agreed controls.

Client-specific deliverables and documentation are licensed or transferred only as stated in the signed agreement. Pre-existing LYNR, partner and provider tools, models, platforms, methods and third-party intellectual property remain with their respective owners or licensors.

Managed services may continue after deployment where agreed. Handback of the business process, documentation and governance does not imply transfer of third-party platform ownership or underlying partner/provider intellectual property.

LYNR performs services with reasonable skill and care using suitably experienced people. Unless a signed agreement expressly states a narrower contractual commitment, LYNR does not guarantee a particular revenue, pipeline, conversion, forecast, profitability, funding, valuation or ROI result; the accuracy of probabilistic AI output; or uninterrupted availability of a third-party service.

Liability caps, exclusions, indemnities and any client-specific warranties are governed by the signed MSA/SOW. Nothing on this website excludes liability that cannot lawfully be excluded or limited.

Unless a signed agreement states otherwise, LYNR's standard client paper is governed by the laws of England and Wales, with the courts of England and Wales having jurisdiction subject to mandatory law that cannot be excluded. Legal questions: legal@getlynr.com.